HP LaserJet Pro M404dn
VS.
HP DeskJet 4155e
Last updated September 2023
HP LaserJet Pro M404dn
8.5
HP DeskJet 4155e
7.8
Do NOT expect any useful support from HP when reporting errors.
November 25, 2020
The HP Laser Jet Pro M404dn Prints great... lousy software... little or no good technical support from HP. Before purchasing this product did research. We checked drivers for it on HP's website. We also downloaded the User's Guide and checked supported Operating Systems. They provide drivers for just about every Windows O/S that would still be in use, including all variants of Windows 2008 R2. We still have one of these and this is where the printer is going to be defined and shared by other hosts. That server will not be migrated up for at lease one more year so it has to work. When we received the printer, we installed it as a network printer locally on a Windows 10 system... it worked. We then uninstalled it from the windows 10 system and installed it as a network printer locally to a Windows 2008 R2 server and it installed fine. We set up a share for it and installed it using the share to other hosts (Windows 10 and Windows 7). They printed to it just fine through the Windows 2008 R2 server. We also tried it on a XP system, where we would expect it to fail and it did, but it failed "cleanly" like it was suppose to. Then we tried to print a document (test page) from the Windows 2008 R2 server itself. It placed the report in the print spool, and indicated the job completed (in the queue... out of the queue, no errors). At the printer, the printer startup but no pages came out. OK, we have two bugs here. First when the report was released to the printer, it behaved as any print job would that was successful (no error). The job was removed from the print spool queue. This is a very serious problem. Second, the job did not print at all. The printer started up but no output. This is an annoyance, I wanted a report and did not get one. Called HP Support to open a case for this issue. I was on the phone for two hours the first day and another hour the second day... what a waste of time. HP told me to use the PostScript driver (I already tried it), it did not work. With the tech on the phone I tried every driver they had on their website for Windows 2008 R2... none worked. HP end up saying even though it says it is supported in the User's Guide, and drivers exist for it on their website, they do not support it. They referred me to an obscure document that does not have it listed. Even though 2008 R2 is past Microsoft support, which occurred on January 14, 2020, the printer has been out for over a year before that. People were running 2008 R2 then, and some are still today. It appears that HP has no interest in fixing programming errors in their drivers, or at least that is how their support staff presents their solutions. So, I would throw this printer in the trash, except I like the printer and it works on other hosts connected to it. So, it you expect some kind of useful support other than how to turn the device on, FORGET HP. It still is a good printer, so if you do not mind basically supporting it yourself, and do not have a problem with their documentation saying it supports something, and having technical support say it really does hot support it, than this is a good printer. After this experience I doubt I will not be buying any more HP products for myself any time soon.
Good home printer
June 27, 2023
I needed a compact all-in-one printer to fit onto the printer stand of my small desk (in the pics, it's sitting next to my 24" mac). I read that the 3755 was highly rated on different review sites but I got the 4155 because it offers mobile fax which I need occasionally to work from home. I used to have the big heavy 8610 model I used for school years ago and which I gave away to mom after graduation. It was a great work horse of a printer. This printer prints slower and print quality is fuzzier. But the compact size, print/scan/mobile fax, and wireless/bluetooth capabilities all make up for it. I wish the paper tray was built-in rather than in the back but then it'd make the printer bulkier. I would love to have automatic double-sided print option but it's not a deal breaker. Overall it works well as a basic home printer and meets my needs. I used Instant Ink for 8610 printer and found it to be a great affordable option. I have never thought it's based off of the number of pages printed like one review noted. It always showed the ink level on the app and ordered more when it was low. Years ago before Instant Ink I used to buy regular HP ink cartridges at $25 a pop and tried the cheaper refillable options which didn't work for me. I think Instant Ink is a good flexible option to get ink. I will definitely update this review if I run into any issues. If you print regularly, need sharp high quality print and printer size isn't important, I would recommend getting something more powerful with the built in paper tray and double sided option. But if you need a small printer for occasional printing I think this printer is a good dependable option.
