10 Best Call Center Headsets 2025 in the United States

The NUBWO HW02 USB Headset is designed with call centers and remote communication in mind, making it a solid option for those spending long hours on calls or video conferences. One of its notable strengths is the comfort level; weighing just 60 grams, it can be worn for extended periods without causing discomfort. This is particularly beneficial for users in busy environments or during long meetings. The enhanced Digital Signal sound card ensures clear and rich audio, which enhances sound quality, allowing for an enjoyable listening experience whether you’re in a call or listening to music.

The adjustable boom microphone offers crystal-clear conversations and is compatible with popular platforms like MS Teams, Skype, and Zoom. This makes it a practical choice for varied communication needs. Plus, the intuitive inline controls are user-friendly, allowing for easy adjustments to volume and mute functions without distraction.

It does have a couple of drawbacks. As a wired headset, it lacks the convenience of wireless options, which might limit mobility for some users. Additionally, while it has good sound quality, those seeking a more immersive audio experience for gaming or music might find it lacking compared to higher-end models. Durability is also a concern, as the headset is primarily made of plastic, which may not withstand heavy daily use over time.

In terms of compatibility, the NUBWO HW02 is versatile, working well with a range of devices including smartphones, tablets, and computers, thanks to its 3.5mm and USB options. This makes it a great choice for users who need a reliable headset across different devices. For those who prioritize comfort and clear sound for calls without the need for wireless functionality, this headset offers solid performance at an affordable price.

The JIAMQISHI Bluetooth Headset is a versatile option for call center professionals or anyone needing a reliable headset. It boasts impressive sound quality, largely due to its advanced Bluetooth 5.2 and the Qualcomm QCC3024 chip, which help maintain a stable connection with clear audio. The noise-cancelling microphone is a standout feature, effectively filtering out background noise to enhance the clarity of your calls, making it suitable for busy environments like retail or field services.

Comfort is a priority with this headset, offering an adjustable on-ear design that suits various head sizes, including children and adults. Its lightweight build at 13.4 ounces ensures you can wear it for extended periods without discomfort. The durability appears decent, with a robust plastic construction, though it may not withstand rough handling as well as some premium models. The headset's compatibility is commendable, connecting seamlessly with devices like PCs, laptops, tablets, and cell phones through Bluetooth. For computers lacking Bluetooth, a USB dongle is included, simplifying the setup process. However, it’s important to note that the mute button only functions with cell phones, limiting its utility across different devices.

In terms of battery life, the headset benefits from Bluetooth 5.2’s enhanced efficiency. It offers flexible charging options through a dedicated base or USB-C cable, adding convenience. One limitation is the headset’s exclusive focus on Bluetooth connectivity, making it unsuitable for desk phones or landlines. This might be a drawback for users who rely on such devices. Additionally, while it ranks well among on-ear headphones, users who prefer over-ear comfort might want to look elsewhere. The JIAMQISHI Bluetooth Headset is a capable choice for work-from-home professionals, call center staff, and anyone in need of a functional and comfortable headset that excels in noise cancellation and connectivity.