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10 Best Call Center Headsets 2025 in the United States

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Our Top Picks

#1

Winner

NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Ultra Comfort Computer Headset for Laptop pc, On-Ear Wired Office Call Center Headset for Boom Skype Webinars(Black)

Rating
10.0
Chosen by1,249
Comfort
Sound Quality
Durability

Most important from
2345 reviews

Comfort
The sound quality is excellent, and the headset is incredibly comfortable, even during long sessions.
Sound Quality
The sound quality is excellent, and the headset is incredibly comfortable, even during long sessions.
Durability
Despite feeling a bit overly flexible, the headset offers great value and does exactly what is needed.
Microphone Features
The noise-canceling microphone ensures clear communication during online meetings.

The NUBWO HW02 USB Headset is designed with call centers and remote communication in mind, making it a solid option for those spending long hours on calls or video conferences. One of its notable strengths is the comfort level; weighing just 60 grams, it can be worn for extended periods without causing discomfort. This is particularly beneficial for users in busy environments or during long meetings. The enhanced Digital Signal sound card ensures clear and rich audio, which enhances sound quality, allowing for an enjoyable listening experience whether you’re in a call or listening to music.

The adjustable boom microphone offers crystal-clear conversations and is compatible with popular platforms like MS Teams, Skype, and Zoom. This makes it a practical choice for varied communication needs. Plus, the intuitive inline controls are user-friendly, allowing for easy adjustments to volume and mute functions without distraction.

It does have a couple of drawbacks. As a wired headset, it lacks the convenience of wireless options, which might limit mobility for some users. Additionally, while it has good sound quality, those seeking a more immersive audio experience for gaming or music might find it lacking compared to higher-end models. Durability is also a concern, as the headset is primarily made of plastic, which may not withstand heavy daily use over time.

In terms of compatibility, the NUBWO HW02 is versatile, working well with a range of devices including smartphones, tablets, and computers, thanks to its 3.5mm and USB options. This makes it a great choice for users who need a reliable headset across different devices. For those who prioritize comfort and clear sound for calls without the need for wireless functionality, this headset offers solid performance at an affordable price.

Rating
10.0
Chosen by1,249
Comfort
Sound Quality
Durability

Most important from
2345 reviews

Comfort
The sound quality is excellent, and the headset is incredibly comfortable, even during long sessions.
Sound Quality
The sound quality is excellent, and the headset is incredibly comfortable, even during long sessions.
Durability
Despite feeling a bit overly flexible, the headset offers great value and does exactly what is needed.
Microphone Features
The noise-canceling microphone ensures clear communication during online meetings.
#3

JIAMQISHI Bluetooth Headset - Wireless Headset with Noise Cancelling Microphone, V5.2 Computer Headphones with USB Dongle, Charging Base & Mic Mute for Work/Call Center/PC/Laptop/Online Class/Zoom

Rating
9.9
Sound Quality
Comfort
Noise Cancellation

Most important from
412 reviews

Sound Quality
The headset offers excellent sound quality, with clear highs, balanced mids, and deep bass, making it impressive for its price range.
Comfort
Comfort is a standout feature, allowing extended wear without fatigue, thanks to soft ear cushions and a lightweight design.
Noise Cancellation
Despite being on-ear, it provides sufficient noise isolation to maintain focus during work.
Battery Life
The battery life is robust, lasting multiple days on a single charge, even with extensive use for calls and listening.
Microphone Quality
The noise-canceling microphone is exceptional, effectively blocking out background noise, making it ideal for busy environments.

The JIAMQISHI Bluetooth Headset is a versatile option for call center professionals or anyone needing a reliable headset. It boasts impressive sound quality, largely due to its advanced Bluetooth 5.2 and the Qualcomm QCC3024 chip, which help maintain a stable connection with clear audio. The noise-cancelling microphone is a standout feature, effectively filtering out background noise to enhance the clarity of your calls, making it suitable for busy environments like retail or field services.

Comfort is a priority with this headset, offering an adjustable on-ear design that suits various head sizes, including children and adults. Its lightweight build at 13.4 ounces ensures you can wear it for extended periods without discomfort. The durability appears decent, with a robust plastic construction, though it may not withstand rough handling as well as some premium models. The headset's compatibility is commendable, connecting seamlessly with devices like PCs, laptops, tablets, and cell phones through Bluetooth. For computers lacking Bluetooth, a USB dongle is included, simplifying the setup process. However, it’s important to note that the mute button only functions with cell phones, limiting its utility across different devices.

In terms of battery life, the headset benefits from Bluetooth 5.2’s enhanced efficiency. It offers flexible charging options through a dedicated base or USB-C cable, adding convenience. One limitation is the headset’s exclusive focus on Bluetooth connectivity, making it unsuitable for desk phones or landlines. This might be a drawback for users who rely on such devices. Additionally, while it ranks well among on-ear headphones, users who prefer over-ear comfort might want to look elsewhere. The JIAMQISHI Bluetooth Headset is a capable choice for work-from-home professionals, call center staff, and anyone in need of a functional and comfortable headset that excels in noise cancellation and connectivity.

Rating
9.9
Sound Quality
Comfort
Noise Cancellation

Most important from
412 reviews

Sound Quality
The headset offers excellent sound quality, with clear highs, balanced mids, and deep bass, making it impressive for its price range.
Comfort
Comfort is a standout feature, allowing extended wear without fatigue, thanks to soft ear cushions and a lightweight design.
Noise Cancellation
Despite being on-ear, it provides sufficient noise isolation to maintain focus during work.
Battery Life
The battery life is robust, lasting multiple days on a single charge, even with extensive use for calls and listening.
Microphone Quality
The noise-canceling microphone is exceptional, effectively blocking out background noise, making it ideal for busy environments.

Buying Guide for the Best Call Center Headsets

Choosing the right call center headset is crucial for ensuring clear communication, comfort during long hours of use, and overall productivity. When selecting a headset, consider factors such as sound quality, comfort, durability, and compatibility with your devices. Understanding the key specifications will help you make an informed decision that best suits your needs.
Sound QualitySound quality is essential for clear communication. It includes both the audio you hear and the microphone quality. High-definition sound ensures that you can hear the caller clearly, while a noise-canceling microphone ensures that your voice is transmitted without background noise. Look for headsets with HD audio and noise-canceling features if you work in a noisy environment or need to ensure crystal-clear communication.
ComfortComfort is crucial, especially if you will be wearing the headset for extended periods. This includes the weight of the headset, the padding on the ear cups, and the adjustability of the headband. Lightweight headsets with soft padding and adjustable features are ideal for long-term use. If you experience discomfort or headaches from your current headset, consider models designed for ergonomic comfort.
DurabilityDurability refers to how well the headset can withstand daily use. This includes the build quality and the materials used. Headsets made from high-quality materials like metal or reinforced plastic tend to last longer. If you work in a busy call center, a durable headset can save you money and hassle in the long run by reducing the need for frequent replacements.
CompatibilityCompatibility ensures that the headset works seamlessly with your devices, whether it's a computer, phone, or other communication tools. Check if the headset is compatible with your system's operating software and whether it connects via USB, Bluetooth, or a 3.5mm jack. If you use multiple devices, a versatile headset that supports various connection types can be very beneficial.
Noise CancellationNoise cancellation is important for maintaining focus and ensuring clear communication. Active noise cancellation (ANC) reduces ambient sounds, while passive noise cancellation relies on the physical design of the headset to block out noise. If you work in a noisy environment, a headset with ANC can help you concentrate better and communicate more effectively.
Battery LifeBattery life is relevant if you opt for a wireless headset. It determines how long you can use the headset before needing to recharge. Longer battery life is beneficial for uninterrupted work sessions. If you prefer the freedom of movement that comes with wireless headsets, look for models with extended battery life to avoid frequent recharging.
Microphone QualityMicrophone quality affects how well your voice is transmitted to the caller. A good microphone should capture your voice clearly while minimizing background noise. Look for headsets with noise-canceling microphones if you need to ensure that your voice is heard clearly, especially in a busy or noisy environment.

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