10 Best Call Center Headsets 2025 in the United States

The NUBWO HW02 USB Headset is designed with call centers and remote communication in mind, making it a solid option for those spending long hours on calls or video conferences. One of its notable strengths is the comfort level; weighing just 60 grams, it can be worn for extended periods without causing discomfort. This is particularly beneficial for users in busy environments or during long meetings. The enhanced Digital Signal sound card ensures clear and rich audio, which enhances sound quality, allowing for an enjoyable listening experience whether you’re in a call or listening to music.

The adjustable boom microphone offers crystal-clear conversations and is compatible with popular platforms like MS Teams, Skype, and Zoom. This makes it a practical choice for varied communication needs. Plus, the intuitive inline controls are user-friendly, allowing for easy adjustments to volume and mute functions without distraction.

It does have a couple of drawbacks. As a wired headset, it lacks the convenience of wireless options, which might limit mobility for some users. Additionally, while it has good sound quality, those seeking a more immersive audio experience for gaming or music might find it lacking compared to higher-end models. Durability is also a concern, as the headset is primarily made of plastic, which may not withstand heavy daily use over time.

In terms of compatibility, the NUBWO HW02 is versatile, working well with a range of devices including smartphones, tablets, and computers, thanks to its 3.5mm and USB options. This makes it a great choice for users who need a reliable headset across different devices. For those who prioritize comfort and clear sound for calls without the need for wireless functionality, this headset offers solid performance at an affordable price.

The Yealink BH70 Dual Wireless Headset is designed with call center and hybrid work in mind, offering solid sound quality thanks to its active noise cancellation and three built-in microphones that help reduce background noise in both office and home settings. This ensures clear conversations, which is crucial for busy work environments. Comfort is a noticeable plus here; weighing just 147 grams and shaped to fit many head types, it's suited for long hours without feeling heavy or uncomfortable. Its battery life stands out with up to 35 hours of talk time, which is impressive for a wireless headset and supports all-day use without frequent charging. The included charging stand adds convenience by allowing easy storage and quick recharging.

Compatibility-wise, the BH70 is Microsoft Teams certified, making it simple to join calls with a dedicated button, and it connects via Bluetooth 5.2 with a long 50-meter range, plus it comes with a USB-C/A dongle for desktop setups. Microphone quality is strong due to beamforming technology that filters out common household noises like babies or pets, helping maintain professionalism during remote calls. On the downside, the on-ear design might not suit everyone, especially those who prefer over-ear models for better noise isolation or comfort. Also, while noise cancellation works well for typical office and home sounds, it might not fully block very loud environments. The charging stand lacks control functions, so all headset settings must be handled directly on the device.

The Yealink BH70 provides a reliable and comfortable headset option for people who spend long hours on calls, delivering good sound clarity and noise control with convenient features tailored for modern hybrid work. However, some users might want to test the fit and noise cancellation effectiveness for their specific environment.

The Poly Voyager Legend 50 is designed with call-center and professional users in mind, offering strong noise cancellation thanks to its four microphones combined with AI NoiseBlock and WindSmart technology. This means your voice comes through clearly even in noisy or windy environments, which is a big plus for calls made both indoors and outdoors. Comfort is a key focus here; it's an over-ear, in-ear style headset that Poly has tested to ensure you can wear it all day without discomfort. The lightweight design also helps in this regard.

Its wireless Bluetooth connectivity allows for easy pairing with various devices, giving you freedom to move around without being tethered to your desk. This flexibility suits modern hybrid work styles well. In terms of durability, the product is built with quality materials and has undergone rigorous testing, but as with most wireless headsets, long-term durability can depend on daily handling. The smart call controls make managing calls simpler and more intuitive, which is helpful for busy call-center agents or professionals.

Some users might find the single-ear design limiting if they prefer stereo sound or want to keep both ears covered for noise isolation. The Poly Voyager Legend 50 successfully balances excellent microphone quality and noise cancellation with comfort and mobility, making it a solid choice for those needing reliable, high-quality calls in varying environments.