10 Best Noise Cancelling Headset For Call Center 2025 in the United States

The Sony WH-CH720N is a solid choice for a noise-canceling headset, particularly for those working in call centers. Its lightweight design at just 192g ensures comfort during long hours of use, which is essential for call center employees. The dual noise sensor technology effectively minimizes background noise, allowing for clearer communication. Additionally, the precise Voice Pickup Technology enhances microphone quality, making voices come through loud and clear for both the user and the caller, which is crucial in a busy environment.

The battery life is impressive, lasting up to 35 hours on a full charge, so you won’t have to worry about frequent recharging during your workday. Its quick charging feature is also handy, giving you an hour of playback with just a 3-minute charge. The multipoint connection allows you to connect to two devices simultaneously, which is a great convenience for switching between work and personal calls.

For those specifically looking for a headset that combines comfort, effective noise cancellation, and good microphone quality, the Sony WH-CH720N is highly recommended. It’s especially beneficial for call center employees who need to maintain focus in noisy environments while enjoying the flexibility of wireless connectivity.

The Sony WH-1000XM5 excels in noise cancellation, making it a top choice for call center environments. Its advanced technology with dual processors and eight microphones effectively minimizes background noise, creating a distraction-free workspace. The headset also boasts excellent microphone quality, featuring four beamforming mics and advanced audio signal processing for clear communication even in noisy conditions.

Comfort is another strong point, thanks to its lightweight design and soft fit leather, ensuring extended wear without discomfort. With up to 30 hours of battery life and a quick charge feature, it guarantees long-lasting performance and minimal downtime. The Bluetooth connectivity is reliable and supports a range of 100 meters, offering flexibility in movement.

However, while the sound quality is impressive for music, the over-ear design may not appeal to everyone due to its bulkier nature. Additionally, the lack of water resistance makes it less suitable for use in environments prone to moisture. Despite these minor drawbacks, the Sony WH-1000XM5 is a robust and versatile headset, ideal for call centers and professionals seeking high-quality audio and communication tools.

The Sennheiser ACCENTUM Wireless Bluetooth Headphones offer several features that make them a strong candidate for call center use. The standout feature is the impressive 50-hour battery life, ensuring that users can go through extended shifts without needing frequent recharges. Comfort is another highlight, thanks to the ergonomic design and lightweight build, which are ideal for long listening sessions. The soft touch silicon-lined headband enhances comfort, making these headphones suitable for all-day wear.

In terms of noise cancellation, the hybrid ANC system allows users to immerse themselves in their calls or music while the Transparency Mode keeps them aware of their surroundings when needed. The voice transmission quality benefits from the 2-mic beamforming technology, providing clear and crisp communication during calls, which is crucial in a call center environment. Connectivity is reliable with Bluetooth 5.2, ensuring stable wireless performance and compatibility with various Bluetooth-enabled devices.

The headphones are also equipped with HD stereo sound and customizable sound modes, enhancing the audio experience both at work and during leisure activities. However, despite its strengths, durability might be a concern due to the plastic material used, potentially impacting long-term usage if handled roughly. Additionally, while the headphones are sleek and stylish, users looking for a more premium build might find the aesthetics somewhat lacking. In conclusion, the Sennheiser ACCENTUM Wireless Bluetooth Headphones provide excellent battery life, comfort, and sound quality, making them highly suitable for call center professionals, though potential concerns about durability should be considered.